Image Backup saved client.

On February 13th I went to a client who had issues with one of her 2 laptops.  I provided a workaround solution to the issue that was being experienced at the time and also put in place a permanent solution that would be implemented a few weeks later.  While onsite I asked about backups and noted that no backups had been run for over a year on either laptop.

So, we installed the latest backup software from Acronis (3 device License) and installed copies of the software on her 2 laptops.  A full image backup was run on each device.

Great, we now had a snapshot of everything that each laptop had installed including the Operating System, all additional software and all data and settings.

Then  early in the afternoon on the 20th of February, I received an alarming SMS with a image of the Asus laptops (BIOS)  screen.  This screen is normally not displayed unless you press the key to go into this BIOS area or something has gone wrong. NOTE Port 0 does not have an entry.  This is where the main hard drive information should be displayed.  The laptop had 2 drives.  a 256GIG SSD and a 1TB conventional drive, plus a CDROM Drive.  Only 2 of the 3 were being found.  Drive died or had become disconnected.


I took the laptop, backup drive, power supply back to my office to investigate.  When I opened the drive cover I checked it was securely connected and then removed the SSD drive.  I checked if I could connect to drive from another computer via a docking station.  No Joy!!  DEAD DRIVE..


Left Side bay is where SDD drive was installed..

After resolving a number of other issues including upgrading the BIOS software version from 205 to the latest 211 version,  I installed a 480gig SSD drive asus10and then proceeded to restore the backup from the 13th to the new disk.  Once this completed, the laptop was restored back to how it looked on the 13th but now had a larger SSD drive.

Without this image backup the laptop would have had to be completely reinstalled including Windows 10 since the laptop was originally supplied with windows 8.1 and whet through the Windows 10 upgrade path (So no Windows 10 Install media available).

Then Office, antivirus, etc etc would also need to be installed and all accounts reconfigured.  This would have been a very time consuming task on top of the time to replace the SSD drive.  Restore time once everything was stable took around 30 minutes and I then returned the laptop to a relieved client.

Here we then performed a number of updates including Antivirus, Nvidea etc and then took another full image backup.

RUN YOUR BACKUPS and contact me if you need help.


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